Hollywoodbets FICA and Withdrawals: How to Get Paid

Hollywoodbets FICA follows the Financial Intelligence Centre Act, which says South African betting operators have to confirm who their customers are. So Hollywoodbets asks every customer to prove their identity and address.

The rule that matters most is simple. According to Hollywoodbets’ own registration guide, you must submit your FICA documents before you can withdraw. However, the company can also ask for them at any time before a payout, so it pays to do it early.

If you haven’t opened an account yet, registering takes a few minutes. First, tap Register Now and fill in the form. Foreign nationals living in South Africa can use a passport number. Then accept the terms, confirm you are over 18, and add a referral number if a friend sent you. Finally, enter the security code and submit, and your login details arrive by SMS. Also, our Hollywoodbets promo code guide covers the R25 bonus that comes with a new account.

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There are only two things to find. First, a copy of your ID, passport or driver’s licence. If you use the new ID card, upload both sides.

Second, a proof of address. A utility bill works, as long as it shows your full name and address and carries a date from the last three months. Also, a clear photo taken in good light is usually enough, so you don’t need a scanner.

Hollywoodbets has a self service website for this, and it works on a phone, tablet or computer.

1. First, open the Hollywoodbets FICA website.
2. Then enter your ID number or your Hollywoodbets account number, and choose the option to upload your ID.
3. Next, pick a file or take a photo, tap Upload File, and wait for the green confirmation.
4. After that, do the same for your proof of address.
5. When both uploads show green, tap Submit Documents to FICA.
6. Finally, tick the declaration that the copies are true, then tap FICA My Account.

Hollywoodbets says it should activate your account within 30 minutes of getting your documents, and it sends you an SMS once it approves you. If something sticks, the helpline is 087 353 7634.

Hollywoodbets lists four cash send options: FNB eWallet, Standard Bank Instant Money, Nedbank Send-iMali and ABSA CashSend. The money goes to your cellphone, and you collect it at a stipulated ATM or retailer.

For Instant Money and eWallet, the steps are short. First, tap the account button and choose Withdrawal. Then select cash send to cellphone, pick Instant Money or FNB eWallet, and enter the amount. Also, check the withdrawal terms for the other two methods.

Each request can be from R100 up to R3,000, in multiples of R10. However, you can only take out R3,000 a day and R25,000 a month. Also, your first withdrawal is free, and later ones carry the normal bank fee.

Hollywoodbets processes requests within 24 hours, subject to banking hours. Hollywoodbets doesn’t process ABSA CashSend from 20:00 to 06:00 Monday to Saturday, or from 17:00 to 06:00 on Sunday. It also skips Nedbank Send-iMali from 18:30 to 06:00 Monday to Friday, and from 13:30 on Saturday until 06:00 on Monday. So a Saturday evening request may wait until Monday.

If you don’t collect a voucher, Hollywoodbets reverses it to your account after 48 hours.

Most delays come down to a handful of things. For example, the cellphone number on your account has to be a valid South African number. Also, payouts go only to the account holder, never to a third party. And FNB eWallet needs some airtime on the phone to dial the PIN code.

If none of those fit, call the withdrawals department on 087 353 7634.

Once Hollywoodbets approves you, you can bet with your own money and withdraw what you win. Our how to bet on horse racing guide explains the bet types, and our horse racing tips today page has this weekend’s cards. Betting should stay fun, so read our responsible gambling page if you ever need help.